Returns, Refunds and Complaints Information

Our Fresh Flowers Guarantee in Grove Park

At Grove Park Flowers, we are committed to delivering the very highest quality in every order. As your trusted local Grove Park florist, we take pride in supplying only the freshest flowers to households and businesses in our community. Our Fresh Flowers Guarantee ensures that each arrangement leaves our shop in peak condition, ready to bring joy and beauty to your space.

Damaged-on-Arrival Policy

We understand how disappointing it can be to receive flowers that are not in perfect condition. If your flowers arrive damaged or not up to our usual standards, please let us know as soon as possible after delivery. We ask that you contact us within 24 hours of receiving your order and provide clear photographs of the flowers and the packaging. This helps us quickly assess the issue and offer a suitable solution.

Our Freshness Window

Grove Park Flowers guarantees freshness on all our floral arrangements for a minimum of five days from the date of delivery, provided they are cared for correctly. We recommend trimming the stems, changing the water daily, and keeping the flowers away from direct sunlight and heating sources. If you believe your flowers have not lasted for the guaranteed freshness window, please reach out to us within five days of delivery to discuss further options.

Refund and Replacement Options

Your satisfaction is at the heart of what we do. In cases where fresh flowers have not met your expectations due to damage on arrival or issues within the freshness window, we offer the choice of a product replacement or a refund. Once we have evaluated the situation—usually within 48 hours of your report—we will confirm which option is available. If a refund is issued, please allow up to five working days for the funds to appear in your account. Replacement arrangements are prioritised and delivered at the earliest suitable opportunity.

How to Register a Complaint

We are grateful for every customer who trusts Grove Park Flowers with their important moments. If for any reason you need to make a complaint regarding our flowers or service, please let us know—your feedback matters deeply to us. To register a complaint, contact us with your order details, a clear description of the issue, and any supporting photographs, if relevant. Our team will respond within one working day to acknowledge your concern and outline the next steps. We are committed to resolving all complaints in a timely and fair manner, often within three working days depending on the nature of the issue.

Your Local Florist Commitment

Grove Park Flowers takes pride in being a genuine part of the Grove Park community, serving both households and local businesses. Our reputation as a trusted local florist is built on reliability, quality, and open communication. We invite you to let us know if anything about your experience falls short so we can put things right. Thank you for choosing us for your flower delivery needs in Grove Park.